This is the perfect talk! Every company can improve their
communication skills among themselves and among their customers.
Out of a Chicago Board of Trade survey, 68% of the people surveyed
said the reason they did not return to a place of businress was
because of the attitude of one of their employees. Only 14% didn't
return because of over-priced merchandise, yet 68% had to deal with
an employee lacking good communication skills.
This Master Talk on Communication Skills can be adapted for any
group that wants to improve relationships with their family,
co-workers, customers, and employees, such as Rotary Clubs,
Chambers of Commerce, stockbrokers, engineers, students, business
owners, police, teachers, parents, or any business in existence. A
person's success is based partially on his knowledge but more so on
her ability to effectively communicate with others.
In this book you will find over a dozen sample introductions, a
list of potential audiences:
GENERAL:
• Any groups desiring to improve
their ability to get along better
with others.
• Any groups desiring to enhance teamwork amongst their
employees.
• Any groups desiring to enhance their people skills.
• Any groups desiring to improve their communication
skills.
• Any groups desiring to improve their relationship with
others.
• Any groups desiring to improve their customer
relationships.
SPECIFIC:
•
Customers/clients
• Police Officers
• Board members of nonprofit agencies and school boards
• Parents
• Guidance Counselors
• Sales people
• Customer Relations people
• Corporations
• Companies
• Schools (as part of the curriculum)
• Teachers
• Small business owners
• Chamber of Commerce members
• Network groups
• Secretaries/administrative assistants
• Professionals: doctors, lawyers, dentists
• Prison populations
• “At Risk” teens and young adults
• Stockbrokers
• Negotiators
• Auto salespeople
• Anyone who wants improved relationships
Plus an introductory list of possible themes from this one
talk:
One Talk
Fits All can be tailored
to fit the needs of any organization desiring to improve their
relationships with co-workers, customers, and clients. Employees
are happy when they are treated with respect and appreciation, and
that translates into greater productivity for the
company.
In the event you
would prefer to stress another aspect of the program to meet the
needs of your participants, you could use any of the following
titles--or titles that you create.
• Create
the Image You Desire
• Attract More Customers
• Learn How to Feel Good Everyday - All Day
• Increase Your Income By Training Your Employees
• Select the Impression You Want to Make
• Attitude Determines Your Altitude
• Polish Your Image
• Become an Effective Communicator
• Improve Your Personnel/Client Relationship
• Match Perception With Reality
• Learn How to Feel Good All Day--Everyday
• Master Non-Verbal Communication Skills
• Master Human Relation Skills
• Be the Best That You Can Be
• The Secrets of Teamwork
• What You See May Not Be Who I Am
• Plus unlimited other themes--Be Creative!
The basic elements of the one-hour talk are the same for a two-hour
or a three-day workshop. More audience participation and more
evidence in the form of stories to validate each point are used for
the longer presentations. Having fun, gaining credibility,
attracting customers, increasing revenue are a few of the benefits
experienced by the person who is recognized as the "Communications
Expert."
Look for our listing of four-day seminars where you will not only
learn the basics of the seminar but also how to tailor it
specifically for whatever product or service you offer.
As Maya Angelou said, "People may not remember what you did or what
you said but they will always remember how you made them
feel."