Keep
this page for Speaking Teleseminar Information
-Gail
---------------------
Teleseminar
Training Dial-In Details
Date: Monday,
June 16th, 2008
Time: 7:00
pm (Eastern)
Dial In: 1-712-429-0690
Passcode: 320953
Topic: Procedures
for starting a
Speaking Seminar Training
WEEK
ONE
Teleseminar Student’s NOTES
You
Cannot
NOT
Communicate
a
6-Session Teleseminar
by
Gail Cassidy
Copyright ©2008 by Gail Cassidy
All rights
reserved.
No part of these materials may be reproduced
in any form, by photostat, microfilm, xerography,
or any other means, or incorporated into any
information without the written permission
of the copyright owner.
All inquiries should be addressed to:
Tomlyn
Publications
547 Shackamaxon Drive
Westfield, New Jersey 07090
(908) 654-5216
http://www.coachability.com
SESSION
ONE TOPICS
Self
Evaluation
10 Worst
Fears
Effective Speaking Rules
First Impressions
Planning Sheet
Nervousness Tool Kit
Critique
Assignments
Presentation “Musts”
QUESTION??
Can this program be used as
a self-paced course?
ANSWER:
YES, IT
CAN!!
Using this manual, anyone can proceed through each session and
learn the basics of being an effective speaker and creating the
image she desires.
For talks, instead of being in front of a class, stand in front of
a full-length mirror, set your timer, and give your talk. The
experience may be a bit more uncomfortable than you thought it
would be, partially because you are not getting any nonverbal
feedback from the group. As soon as you are done, self critique
your talk. The advantage you have is you can give your talk again
and again until you are pleased with the results.
To present yourself with an even greater challenge, tape yourself
in action and have a friend critique you, using the Critique
sheet.
Be sure to read all of the background information for the
instructor so you can be aware of the research dealing with body
language, attitude, and the fundamentals of speaking.
Good luck in your quest to be the best that you can be. If you
undertake this course on your own, please let me know how you did
and what your reactions were. You can contact me at
gail@coachability.com. I look forward to hearing from
you.
Dear Speaking and Imaging
Instructor/Participant,
On the list of “The Ten Worst Human Fears,” for many
people, public speaking is a fate worse than death. The good news
is that no one is born a great communicator, but almost anyone can
become a great communicator if they have the desire and are willing
to practice. The fact is, we make presentations in one form or
another every day. How we respond to questions, shake hands, talk
to people are all forms of presenting. Presentation skills are
worth mastering no matter what field we are in or are intending to
pursue.
A study by AT&T and Stanford University found that the number
one predictor of success and upward mobility is how much you enjoy
public speaking and how effective you are at it.
(Training and
Development Journal, September
1990, pg. 15).
This teleseminar enables all participants an opportunity to learn
“to enjoy public speaking.” Why? Because everyone
responds to “positives,” and that is what each speaker
gets from his peers and instructor--positives, what the audience
and instructor liked about the speaker’s talk.
To make the speakers as comfortable as possible, the first talks
will be on topics they know well. Students will be encouraged to
use a conversational tone, as if speaking one-on-one. As they
become more comfortable in front of their audience, they will be
encouraged to be more dynamic. By the way, being dynamic comes
automatically when speakers begin to forget themselves and speak
from their hearts.
If you decide to teach this progeam, the length of the sessions
depend on the time available for the program. Sessions could be 3
1/2 hours each, once a week or, in a school setting, 45-minute
periods five days a week. The first sessions will 1) cover
procedures, 2) the basic fundamentals of speaking, 3) expectations,
and 4) attitude training. To reinforce the importance of
attitude
throughout the
course, you may want to post recommended quotations around the room
and refer to them occasionally, especially in each session’s
summary period.
The curriculum for You Cannot
NOT Communicate addresses the
ofttimes overlooked issue of responsibility, which is addressed
through the study of attitude,
thoughts, nonverbal communication, and an
understanding of people
skills. Participants
have many opportunities to internalize the fact that while they may
not be able to help what happens to them, they are in control of
their reactions. That knowledge is very empowering.
Participants also learn the basics of how to create the image they
wish to project. They also learn how their use of nonverbal
communication impacts the perception people have of them.
The modified six-week teleseminar you are about to start is one of
the most rewarding, fun seminars you could ever share with people
OR go through yourself as a self-paced program. As you will see,
much more than speaking and imaging is covered.
Numerous benefits await the participants, but the most outstanding
one is the individual validation of each participant by her peers.
Let me share one testimonial from a quiet, shy young lady from one
of my classes.
•
Natacha B: “Effective Speaking is the first class in that I
actually truly got something out of it. There are no words to
explain how I love the class so much. This is talking straight from
the heart. I used to despise talking in front of the class. Now I
look at it in a way to speak my mind freely. This class showed me a
whole new level of confidence I never knew I had. Even though I
would get nervous before I did my talks, I would get this feeling
of excitement when I went to talk in front of the class. This is
the first time I actually liked going to a class. This class also
gave me an idea of what I want to do as a career when I get older.
Not only did I learn how to talk, I learned that I am a strong,
confident, and unique individual. . . . I want to thank you so much
for a lesson you taught me in life.
During her first talk, Natacha was barely audible. With her head
bowed and her eyes on the floor, I feared I had a real challenge
ahead of me. I should not have worried, however, because her peers
provided her with the support and validation that buoyed her and
literally transformed her into an extremely effective speaker--one
who touched our hearts with her words.
For the first few weeks, approximate times for activities are
included in the instructor’s manual, but the actual time is
dependent on the number of people you have in the seminar. The
times listed after each activity are just an approximation to help
you get started.
Of major importance in this seminar is the tone set by you. It can
be very tempting to tell a speaker to stop fiddling in his pockets
or shuffling her feet. You can take care of all the needed
improvements by your comment(s) on their Planning Sheets rather
than mentioning something that could cause embarrassment for the
speaker in front of her peers. Writing two positive comments
followed by one recommendation for improvement works beautifully.
Because the speakers are guaranteed no negativity or embarrassment,
they blossom. They also must know that their success depends on how
well they address your recommendations for improvement.
Because you will have a card for each participant on which you
write your comments, you will be able to be constantly aware of how
well they have improved. A Week One fantastic speaker may still be
fantastic in Week Fourteen, but if he hasn’t addressed the
recommendations, he will not have improved as he should have.
I absolutely guarantee that you will love leading this seminar. You
will know at the end of the course that you have indeed made a
difference, a big difference in the lives of your participants. The
nice part is that you are affected as positively as are they. The
transfer value of looking for positives is best illustrated by one
very bright gal and terrific speaker who was in my class.
•
Alessandra M: “This course has done much more for me than I
ever expected. It has not just made me a better speaker, but it has
made me a better person overall. I now feel more confident in my
skills to relate to other people on a daily basis. I would
recommend this class to everyone because the lessons they will
learn they will carry with them throughout their lives.
“The final and probably most important skill that I learned
in class was to only look for the positive in people. Because we
were instructed to write down only positive things on our
evaluation cards, picking out the good in people instead of bad has
become second nature to me. This skill not only makes other people
feel better, but it also reflects itself on my own disposition.
When a person learns to see the positive in other people it brings
a much more peaceful, optimistic outlook to the rest of the world
around them.”
The
Instructor’s Manual is formatted in a manner to make it easy
for the instructor to locate not only what is happening each
session but also what the necessary background material is.
The Student Manual contains a copy of every page in the
Instructor’s Manual which is marked “Packet” in
brackets. Your copy may contain italicized material to further
explain the sheet.
I highly recommend you start and end each class exactly at the time
you said you would. Participants learn to expect punctuality for
the beginning and ending of class. If you start late, you penalize
those who get there on time. The average class size is 25-30
people. This number provides a great deal of synergy and enthusiasm
among the participants.
Each session begins with TIPS FOR THE WEEK (effective human
relation recommendations), and each session ends with testimonials
from former students. You will be told what equipment you need and
what each week’s objectives are. You are taken step-by-step
through each session. The first few sessions are packed with
background information which is easy to assimilate and remember.
Interspersed among the material are appropriate, meaningful
quotations from well known people.
I hope each of
you enjoys this course as much as I do.
Best wishes,
Gail A
Cassidy
SESSION ONE
INTRODUCTORY TALKS
TIPS
FOR THE WEEK:
1• See the invisible tattoo on participants' foreheads that
reads:
“PLEASE MAKE ME FEEL IMPORTANT.”
2• Find at least one happening in each class period to be
grateful for.
3• Look for positives in every person.
רררררררררר
INSTRUCTOR
NOTES:
Throughout the course, wherever you see “INSTRUCTOR
NOTES,” you will find research and/or background information.
The first few weeks are information intensive. Once you become
familiar with the information, you will be able to use it
throughout the course and not just for the particular material at
hand.
Covering everything included in Weeks One and Two is virtually
impossible. That is why it is important that you become conversant
with the material so you can interject the information throughout
the program.
Another distinction of the INSTRUCTOR NOTES is that the text will
go from the left margin to the right margin rather than be
indented, which is the format used for procedures, talks,
assignments, etc.
Additional bracketed notes to the instructor are found in the
indented material wherever you find brackets.
EQUIPMENT
NEEDED:
• A bell to
signify end of talk
• A clicker [cricket or bottle top that makes a noise] to
indicate 10 seconds left in talk [or you can say “10
seconds.]
• Instructor’s manual
• Participant Packets
• 5x8 cards [provided by participants]
• Name Tags (Participants wear for the first six
sessions)
WEEK
ONE OBJECTIVES:
• To have
participants overcome their fear of speaking in
front of a group by providing them with a successful
experience.
• To set a positive tone for the group.
• To introduce participants to the “Packet” in
order to give them a long-range view of what to expect in this
class.
• To show participants that you, the instructor, will be
a
part of the class by giving a sample talk for each
assigned talk.
• To teach participants the importance of attitude in
all
aspects of life through experiential assignments,
research information, and famous quotations.
• To have participants internalize that attitude
and
responsibility
are
choices they make.
• To show participants how they can control their
thoughts
and their attitudes.
• To have students give their first talks.
PROCEDURE:
• Seat participants
• Take roll
• Explain that all talks are between 1 - 5 minutes
5 MIN.
ASSIGNMENTS:
• For next class, everyone bring 5 x 8 cards, one for each
participant in the class, e.g., 21 participants equals 21 cards
(includes one for instructor).
• Have each participant print her name on top left corner of
card on lined side before
class.
• Cards will be used at the beginning of next week.
• For next week, their first
2-minute talk will be on Your Favorite Funny Story.
Examples: a
holiday they remember, a birthday, skiing trip, visit from friend,
special gift they received, doing something they should not have
been doing and getting caught, an embarrassing yet funny moment,
etc.
10 MIN.
SAMPLE
TALK:
• Instructor gives
a sample talk of how participants’ talks could sound. Be sure
it is two minutes long and follows the format you want the
participants to follow.
2 MIN.
PACKETS/INSTRUCTION:
•
Distribute Student Workbooks and briefly discuss first eight pages
which are as follows:
1.
Self Evaluation: Start in
Week 2, and complete one each week.
2.
10 Worst Human Fears:
Discuss and
get reactions from participants.
3.
Effective Speaking Rules:
Emphasize
the importance of being themselves because that is what is
special.
4.
First Impressions: You only
have one opportunity to make a first
impression.
5.
Planning Sheet for Presentations:
Must be
turned in for every talk unless told otherwise . Memorize opening
and closing sentences.
6.
Nervousness Tool Kit:
Exercises
from these pages will be used throughout the
course.
7.
Critique: Enlarged
copy is posted on the wall to enable everyone to find the strength
of the speaker and/or their talk.
8.
Assignments for Course
ITEMS
IN REMAINDER OF PACKET:
9. Presentation Fundamentals
10. Organization of Talks
11. Openings
12. Evidence
13. Closings
14. Affirmations
15. Planning Sheet for Negotiating
16. Elephant
17. Body Language Cues
18. Voice
19. Relate to Your Audience
20. Guidelines
21. Planning Sheet
22. Commitment Sheet
23. Human Relations Stack
24. Enunciation
25. Enthusiasm
26. Toward More Powerful Speech
27. Sales Presentation Planning Sheet
28. Causes/Issues
29. Persuasion Talk Planning Sheet
30. Reading
31. Final Talk
REMINDER:
The
first Planning Sheet is due next meeting.
PROCEDURE
FOR TALKS:
•
Today’s first talk is one minute or less. The objective is to
have
everyone have a positive, comfortable speaking experience.
• Have class stand. First row faces second row; third
row
faces fourth row. Make sure everyone has a partner. If there
is
an uneven number, the instructor acts as a speaker/listener.
• Everyone who is facing the back wall will begin
speaking
FOR
TWO MINUTES to her partner
for two minutes, telling the
listener about herself. She can discuss why she
is taking the course, where she lives, goes to school,
family, hobbies, whatever comes to mind.
• At the sound of the bell, partners change speakers. Those
who
are facing the front of the room speak next and
repeats the assignment.
• At the sound of the bell, everyone sits.
• The assignment is to tell the class about the person
you
just met and spoke to. The person can relate anything
the speaker told him.
• This is the only talk where the speaker can stand at her
seat
and deliver her talk.
• To get the first volunteer, ask who would like to be
most
relaxed for the rest of the week? Do this lightly, with
humor,
and surely a number of hands will go up.
•
Participants clap as each person stands. ALWAYS!
• Make sure participants feel comfortable. Tell them the
purpose of the talk is to make sure everyone knows
everyone else in the class.
•
Participants all
clap
when each speaker finishes.
Eventually participants come to expect the
applause.
REACTION:
•
Upon
completion of each talk, point out one thing you liked
about the presentation, no matter how good or bad it was.
[Remember, areas for improvement are written on
student’s
planning sheet--one specific recommendation per talk.]
• Ask the group what they liked about the presenter, the
presentation, or the impact on the audience. Take one or two
comments--only
positives. Participants
can get ideas from
the
CRITIQUE sheet
permanently placed in front of the room.
STRESS USING THE CRITIQUE SHEET.
DATE
____________ TOPIC
____________________
SELF EVALUATION
[PACKET]
Evaluation
yourself after each talk.
RATING:
(LEAST/WORST), 1 to (MOST/BEST) 10
1
3 5 7 10
1. Nervousness BEFORE speaking. 1 3 5 7 10
2. Nervousness WHILE speaking. 1 3 5 7 10
3. Nervousness AFTER speaking. 1 3 5 7 10
4. Knowledge of the topic. 1 3 5 7 10
5. Degree of preparation. 1 3 5 7 10
6. Audience interest. 1 3 5 7 10
7. Quality of voice. 1 3 5 7 10
8. Use of body. 1 3 5 7 10
9. Awareness of audience. 1 3 5 7 10
10. Enjoyment of speaking experience. 1 3 5 7 10
Make 14 copies of this page and evaluate yourself after each
presentation. After your talk, hand this sheet to your instructor
along with your Planning Sheet.
PREPARE,
PRACTICE, AND DELIVER!
THE
TEN WORST HUMAN FEARS
(in the U.S.)
[PACKET]
1.
Speaking before a group
2. Heights
3. Insects and bugs
4. Financial problems
5. Deep water
6. Sickness
7. Death
8. Flying
9. Loneliness
10. Dogs
*David Wallechinsky, et al.: The Book of
Lists. New
York:
Wm. Morrow & Co., Inc. 1977.
EFFECTIVE SPEAKING
RULES:
1.
Be yourself.
2. Be prepared.
3. Know your audience.
4. Know the purpose of your talk.
5. Know the result you want from
the audience.
6. HAVE FUN!!!
FIRST IMPRESSIONS
[PACKET]
It
takes only four seconds to form an opinion. You only have one
chance to make a good first impression.
SUGGESTIONS:
When
you are in the front of the room to speak,
Now,
when they are with you, have a “knock-your-socks-off”
opening sentence, and know it by heart.
Now
you can take a step toward the audience
Remember:
Know yourself, Know your material, Know your
audience
NOW
THE AUDIENCE IS WITH YOU:
• Speak with warmth, enthusiasm, and strength.
• Keep your face and voice congruent with your topic.
• If you enjoy yourself, the audience will enjoy you and
your
talk.
NAME:
DATE:
PLANNING
SHEET FOR PRESENTATIONS
[PACKET]
YOUR
PURPOSE IN MAKING THIS PRESENTATION:
OPENING: (Use exact wording)
POINT #1:
EVIDENCE:
POINT #2:
EVIDENCE:
(you may only
have one type of evidence, such as a story, for a two-minute
talk)
POINT #3:
EVIDENCE:
POINT #4:
EVIDENCE:
CLOSE: (Use exact wording)
MORAL:
RESULT YOU WANT FROM AUDIENCE:
NERVOUSNESS TOOL KIT
“.
. . the only thing we have to fear is fear itself. . .”
-Franklin Roosevelt
[PACKET]
BEFORE
YOUR TALK: Know that even
professional speakers get nervous.
Nervousness
stimulates speakers to give superb
performances.
1.
2.
3.
4.
ABOUT
TO GIVE TALK: Remember, a
certain amount of fear is good.
1.
ISOMETRICS
2.
DIAPHRAGMATIC BREATHING
3.
QUICK RELAXATION TECHNIQUE
4.
PHYSICAL TECHNIQUE
5.
ATTITUDE
REMEMBER:
You
know more about what you are going to say than anyone in the
audience.
ENJOY YOURSELF!!!
CRITIQUE
[PACKET]
PRESENTER
1.
Posture:
poised, confident, natural, and sincere
2.
Body language:
gestures, posture, hands, animation, open
3.
Voice:
volume, projection, tone, variation, enunciation, effective use of
pause, conversational, warm, respectful
4.
Facial Expression:
congruent, use of eyes, use of expressions, great eye contact, warm
eyes
5.
Enthusiasm:
forceful, concise, friendly, pleasant, natural, vibrant
6.
Appearance:
appropriate, professional, neat, groomed,
polished, friendly
PRESENTATION
7.
Catchy opening 15. Effective use of visuals
8. Organization of material 16. Strong closing
9. Knowledge of subject 17. Creative
10. Positive feeling projected 18. Effective use of questions
11. Ideas clearly presented 19. Involved audience
12. Drew mental pictures 20. Clear purpose
13. Clarified material 21. Use of audience
14. Avoided jargon/acronyms
IMPACT
ON AUDIENCE
22.
Thought-provoking, inspiring, convincing, challenging,
enlightening, humorous, motivating, informative, entertaining
23. Showed awareness of audience needs
24. Sincere
25. Empathetic to audience and made them feel special
26. Conveyed emotion and excitement about subject
27. Aroused emotion in audience
28. Inspired audience
29. Called attention to audience member
30.
Made a difference
PRESENTATION “MUSTS”
1. Know your material thoroughly and have a clear focus on your
topic.
2. Feel really good about your subject, and BE
ENTHUSIASTIC.
3. REMEMBER: The audience “mirrors” you. If you have
fun presenting, your audience will have fun listening.
KNOW
YOUR AUDIENCE.
4. Create an emotional experience during talk. Lives are created by
feelings, not by thoughts. Have the audience experience your
passion and excitement, and they will remember your talk.
5. Two things an audience does not forgive:
a. A speaker’s lack of preparation (they interpret it as an
insult).
b. A negative, “I don’t care” attitude projected
by the speaker.
6. Effective Speaking is a skill where PREPARATION
and ATTITUDE
are apparent almost
immediately.
7. RECOMMENDATIONS:
a. Avoid dairy before speaking. It can cause mucus in throat.
b. When of age, don’t drink any alcoholic beverages ever
before speaking. You could embarrass yourself if you do.
c. Don’t overeat before speaking. You may have to burp
during
your talk.
8. Do not memorize your talk, but to guarantee yourself a great
start, memorize your opening sentence and your closing
sentence.
9. PRACTICE, PRACTICE, PRACTICE. Rehearse in front of a
mirror.
10. Visualize giving your talk. See yourself relaxed and
successful.
11. Welcome a tinge of anxiety. It is a sign you will be on your
toes
to do the best job you possibly can do. You are in good
company.
Willard Scott, Diane Sawyer, plus numerous actors and broadcasters
have experienced first-rate nervousness. How do you overcome it?
Face the thing you fear, and fear will
disappear.
12. HINT:
Number your note cards or pages of your talk--just in
case.
13.
EYE
COMMUNICATION:
The eyes are the windows to the soul. They communicate attitude and
emotions not spoken. Eyes show your outlook on life and are a
barometer of your feelings. They are the only organ in your body
that cannot lie.
• Lowered
eyes may mean guilt or uncertainty.
• Piercing stare can mean anger or annoyance.
• Focused, relaxed eye contact indicates confidence and
reliability.
14.
PAUSES:
• An effective method to get attention.
• Nothing is “louder” than silence.
• Allows the audience to focus on the
speaker.
15.
POSITIVE
ATTITUDE:
• Felt by audience.
• Associated with energy and enthusiasm which equals
credibility.
• Associated with confidence which translates to
credibility.
16.
SMILE
17.
PASSION:
“Forget all the conventional ‘rules’ but one.
There is one golden rule: Stick to topics you deeply care about and
do not keep your passion buttoned inside your vest. An
audience’s biggest turn-on is the speaker’s obvious
enthusiasm. If you are lukewarm about the issue, forget it!”
-Tom Peters
“If you
can say it without passion, spare your voice and leave me a
note.” - Jeff Walling.
Above all,
HAVE FUN!
ASSIGNMENT: -
“Favorite Funny Story” -
Your first 2-minute talk will be on Your Favorite Funny
Story.
Examples: a holiday you remember, a special birthday, skiing trip,
visit from friend, special gift you received, doing something you
should not have been doing and getting caught, an embarrassing yet
funny moment, etc. What did you learn as a result of this
incident?
Practice in front of a full-length mirror or in front of a friend
or friends. Have them critique you, or you critique yourself. Also
rate yourself on the Nervousness Sheet.
